We truly believe that we have some of the best products in the world and we back that up with a risk free ironclad 45 day guarantee. We will do whatever it takes to make sure you are 100% satisfied with your purchase. If you don't like it, no hard feelings. We will make it right. While these results are typical, they may vary from person to person. Bearing that in mind, we have 24/7/365 customer ticket and email support. Please contact us if you need assistance.
You are only eligible to receive a refund after 45 days from when the order was placed on shipped orders that haven't registered as delivered.
04/30/20 EFFECTIVE TODAY WE HAVE ADDED AN ADDITIONAL 15 DAYS TO OUR GUARANTEE UNTIL FURTHER NOTICE. THIS WILL APPLY TO ALL ORDERS PLACED ON OR AFTER THIS DAY. PLEASE SEE BELOW.
03/11/20 - Shipping Update:
The United States has issued a suspension of international flights to mitigate the spread of COVID-19. Our packages are shipped via airmail and will experience a delay in shipping as the flow of international parcels have slowed down drastically. Our Guarantee still remains in affect. Customers will be notified via email if there are any changes impacting our service.
04/22/20 - Shipping Update
Orders placed on 03/09/20 & 03/10/20 are subject to an additional 15 day delay. Every order placed on these days have been held at international customs for longer than usual. We are adding an additional 15 days to Our Guarantee for orders placed on these days. If you have any further questions please contact us.
We are adding an additional 15 days to Our Guarantee until futher notice due to the events of COVID-19 around the world. Over the last two months (Feb. 29 - Apr. 30) approximately 5% of our order volume has experienced a delay at customs for an unpredictable number of days. Although the percentage is small and the situation has been caused by unprecedented events, it still impacts the level of service that we aim to provide. We will continue our due dilegence to update our customers of any changes going forward. Thank you and be safe.
After monitoring our tracking data, we would like to inform you that shipping times have returned to normal. However, we will still be keeping the extended 15 days to Our Guarantee for the remainder of the COVID-19 pandemic as worldwide shipping times could be delayed at any moments notice. Thank you for your understanding.
Things You Should Know:
We are fully aware and concerned for the safety of our customers. We are committed to monitoring the developments related to COVID-19 and to help minimize the potential public health threat that this may cause. Please be informed that our packages ship from our warehouse in Nanjing Jiangsu, China. COVID-19 is currently in remission in China. Rest assured packages are safe as the virus cannot be transmitted through mail parcels according to shipping carrier China Post. Link to source here https://bit.ly/2IFGvcP
We will continue our due diligence toward our services and safety of our customers. Thank you.